Terms & Conditions
Last updated: 2026
1. Acceptance of Terms
By booking a driving lesson, using our website or engaging our services, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our services.
2. Services Provided
Drivesafe Mate Driving School provides driving instruction services in Victoria. Services include individual driving lessons, lesson packages, test-day car hire, and logbook support. Availability is subject to instructor availability and service area.
3. Eligibility
All Learners must hold a current and valid Victorian Learner Permit or other licence type that legally allows them to drive in the state or territory in which they are undertaking driving instruction. It is the Learner's responsibility to ensure their licence is valid and not suspended before each lesson.
4. Booking and Payment
Bookings must be confirmed in advance. Payment is required at the time of booking unless otherwise agreed. Prices are set by the Driving Instructor and communicated to the Learner before confirmation. All prices include GST where applicable. Please refer to our Payment Policy for full details on pricing, discount bands and transaction terms.
5. Cancellation and Rescheduling
Cancellations made more than 24 hours before the scheduled lesson start time are free of charge. Late cancellations (within 24 hours) may result in a Late Cancellation Fee at the Driving Instructor's discretion. Please refer to our Booking & Cancellation Policy for full details.
6. Refunds
Refunds are considered on a case-by-case basis. General change-of-mind refunds are not available. Please refer to our Refund Policy for full eligibility criteria and the process to request a refund.
7. Conduct
Learners are expected to behave respectfully toward all instructors. Drivesafe Mate reserves the right to terminate a booking or suspend a Learner's account if conduct is deemed unsafe, abusive or disruptive. No refund will be issued in such circumstances.
8. Safety
All Learners must follow the instructor's safety instructions at all times. Learners must not be under the influence of alcohol, drugs or any other substance that impairs driving ability. The instructor reserves the right to end a lesson immediately if they believe it is unsafe to continue.
9. Limitation of Liability
To the extent permitted by law, Drivesafe Mate Driving School's liability is limited to the cost of the services provided. Drivesafe Mate is not liable for any indirect, special or consequential loss arising from your use of our services.
10. Australian Consumer Law
Our services come with consumer guarantees under the Australian Consumer Law (Competition and Consumer Act 2010) that cannot be excluded. Nothing in these Terms and Conditions excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded.
11. Privacy
We collect and handle your personal information in accordance with our Privacy Policy. By using our services, you consent to the collection and use of your information as described in the Privacy Policy.
12. Changes to Terms
Drivesafe Mate reserves the right to update these Terms and Conditions at any time. Updated terms will be published on this website. Continued use of our services after changes are published constitutes acceptance of the updated terms.
13. Governing Law
These Terms and Conditions are governed by the laws of Victoria, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of Victoria.
14. Contact
For questions about these Terms and Conditions, please contact us at drivesafematebookings@gmail.com or call 1800 181 313.
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