Privacy Policy

Our Commitment

Drivesafe Mate Driving School is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

What Information We Collect

We may collect the following personal information:

• Full name and contact details (phone number, email address)
• Residential suburb or address (for pick-up and service area confirmation)
• Licence type and learner permit details
• Lesson preferences (transmission type, preferred days/times)
• Payment information (processed securely by our payment provider)
• Logbook and driving progress records
• Communication records (calls, emails, messages)

How We Use Your Information

We use your personal information to:

• Book and manage your driving lessons
• Confirm your identity and licence eligibility
• Process payments and issue refunds
• Communicate lesson times, changes and reminders
• Improve our services and match you with suitable instructors
• Comply with legal obligations

Disclosure of Information

We may share your personal information with:

• Your assigned Driving Instructor (name, phone, suburb, lesson preferences)
• Payment processing providers for secure transaction handling
• VicRoads or other government bodies where required by law
• Our IT and software service providers (under confidentiality obligations)

We do not sell, rent or trade your personal information to third parties for marketing purposes.

Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. Our systems use industry-standard security practices. However, no data transmission over the internet is completely secure.

Cookies and Analytics

Our website uses cookies and third-party analytics tools (including Google Analytics and Google Tag Manager) to understand how visitors use our site. This data is collected anonymously and is used to improve our website experience. You can disable cookies in your browser settings, though this may affect some website functionality.

Access and Correction

You have the right to request access to your personal information that we hold, and to request that inaccurate information be corrected. To make a request, please contact us using the details below.

Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. When no longer required, your information will be securely deleted or de-identified.

Contact Us

For privacy-related enquiries, requests or complaints, please contact:

We will respond to your enquiry within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au.